Need Help Choosing the Right Part?
Whether you need help checking fitment, understanding stock availability, tracking an order or choosing the right service kit, get in touch and we’ll help where possible.
The more detail you can provide, the easier it is for us to help. Vehicle make, model, year, engine, registration, chassis code or a link to the product you’re looking at all make a difference.
Get in Touch
For enquiries, order support and fitment help, you can contact Auto House Shop using the details below or the form on this page.
Roxbury,
Penybont
Llandrindod Wells,
Powys
LD1 5UA,
United Kingdom
Send Us a Message
Use the form below and include as much detail as possible. For fitment checks, vehicle make, model, year and engine details are especially useful.
Useful Things to Know Before You Message
We’ve answered the most common questions below, including delivery, tracking, returns, product availability, UK shipping and order support.
Orders & Delivery
How long does it take to receive my order?
Delivery estimates can vary depending on the item ordered, courier service, bank holidays and your delivery address. Estimated delivery information is shown on the product page and/or at checkout before purchase. Orders placed before 2:00pm on a working day are usually processed the same working day. Orders placed after 2:00pm, or on weekends or bank holidays, will usually begin processing on the next working day.
How do I track the status of my order?
Tracking details will normally be emailed once your order has been dispatched, where tracking is available. Please allow the courier time to scan the parcel before tracking information updates online.
Will my items come in one package?
Most orders are sent as a single parcel where possible. Larger orders, heavy items or orders containing multiple products may occasionally arrive in more than one package.
Who do I contact if there is a problem with my order?
Auto House Shop is your point of contact. If you have any questions about your order, delivery, tracking, returns or after-sales support, please contact us and we will help.
Are products available to order?
Products shown as available on the website are intended to be available for purchase. Availability information can occasionally change due to order timing, stock updates or manual adjustments. If you need an item urgently, please contact us before ordering.
Returns, Shipping & Availability
What is your return and exchange policy?
Auto House Shop offers a 30-day returns window from the date your order is delivered for eligible items that are new, unused and unfitted. We also accept exchanges where suitable and subject to availability. For change-of-mind returns, the customer is responsible for arranging and paying for return postage. Please contact us before returning anything. You can view the full policy here: Refund and Returns Policy.
How do I change my shipping address?
Contact us as soon as possible. You may be able to update your address before dispatch, but you must tell us first so we have the correct address on file. If the item has already shipped, we cannot guarantee that the delivery address can be changed.
What do I do if I entered an incorrect shipping address?
Contact us immediately. The sooner you contact us, the better chance we have of correcting the address before dispatch. If the order has already been dispatched, we cannot guarantee that the delivery address can be changed.
Where do you ship?
We currently accept online orders for delivery to addresses in the United Kingdom. Some remote or offshore addresses may require additional delivery time depending on courier availability, product size or product weight. For more detail, please see our Shipping Policy.
Where are you based?
We are based at:
Auto House Shop
Roxbury,
Penybont
Llandrindod Wells,
Powys
LD1 5UA
United Kingdom
Auto House Shop is an online-only retailer and does not operate a customer-facing shop, showroom or collection point.
What if an item is unavailable?
If there is an issue with availability after you place an order, we will contact you as soon as possible using the details provided at checkout. This may include waiting for the item, choosing an alternative where suitable, exchanging for another suitable item where applicable, or receiving a refund.
Will I be charged any additional fees after checkout?
No. The price shown at checkout is the total price you will pay for your order. UK delivery is currently free for orders placed through the Auto House Shop website. We do not add hidden charges after checkout.
Still Need Help?
Send us a message with your order number, product link, registration or vehicle details and we’ll help where possible.