How We Use Your Information
Auto House Shop respects your privacy and is committed to protecting the personal information you share with us when using our website, placing an order or contacting us.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, how long we keep it, and the rights you have under UK data protection law.
Last updated: June 2026
Who Controls Your Data?
Auto House Shop is operated by Jordan Jackson, a UK-based sole trader. For data protection purposes, Jordan Jackson trading as Auto House Shop is the data controller for the personal information described in this policy.
You can contact us at support@auto-house.shop if you have any questions about this policy or your personal data.
Who We Are
Auto House Shop operates the website auto-house.shop and sells automotive parts, fluids and accessories to customers in the United Kingdom.
Business Name
Auto House Shop is operated by Jordan Jackson, a UK-based sole trader.
Business Address
Roxbury,
Penybont
Llandrindod Wells,
Powys
LD1 5UA
United Kingdom
Contact
Email: support@auto-house.shop
Website: auto-house.shop
Types of Personal Data We May Process
We only collect information that is needed to operate the website, process orders, provide customer support, improve the service and comply with legal obligations.
Order & Account Information
- Name
- Email address
- Billing and delivery address
- Phone number where provided
- Order history and account details
Vehicle & Enquiry Information
- Vehicle make, model, year or engine details where provided
- Registration, VIN or fitment details where you choose to provide them
- Messages, support enquiries and return requests
Website & Technical Data
- IP address
- Browser and device information
- Cookie and website performance data
- Website usage and security information
How We Use Your Information
We use personal information only where we have a valid reason and lawful basis to do so, such as fulfilling your order, replying to your enquiry, complying with legal requirements or sending marketing you have requested.
Order Processing
We use your order, contact and delivery details to process payment, fulfil your order, arrange delivery, provide updates and handle returns or after-sales support.
Customer Support
We use information you provide to respond to questions, confirm fitment, resolve delivery issues and support returns, refunds, exchanges or warranty enquiries.
Website Improvement
We may use website performance and technical data to understand how visitors use the website, improve product pages and maintain site security and performance.
Marketing
If you opt in, we may send marketing emails about products, offers, updates and relevant content. You can unsubscribe at any time.
Legal & Accounting
We retain certain order and transaction information where required for tax, accounting, fraud prevention, dispute handling and legal compliance.
Fraud Prevention
We may use order, payment and technical information to help detect suspicious activity, protect customers and prevent misuse of the website.
Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. The lawful bases we may rely on include:
- Contract: to process and fulfil orders, provide delivery updates and handle order support.
- Legal obligation: to keep records required for tax, accounting and legal compliance.
- Consent: for email marketing where you have opted in.
- Legitimate interests: to respond to enquiries, improve the website, protect the business and prevent fraud, where your rights do not override those interests.
Payment Card Details
We do not store your full credit or debit card details on our own servers.
Payments are processed securely through approved third-party payment providers, such as Stripe, PayPal and any supported checkout payment options available on the website.
Payment descriptors may appear as Auto House Shop, AUTOHOUSESHOP or a closely related payment descriptor depending on the payment provider.
Trusted Service Providers
We do not sell or rent personal data. We only share information where needed to operate the website, fulfil orders, provide support, process payments, deliver parcels, run marketing you have opted into, or comply with legal duties.
Payment Providers
Payment information is handled by trusted payment providers such as Stripe, PayPal and supported checkout payment options.
Couriers & Delivery Partners
We may share your name, delivery address, phone number and order details with couriers such as Royal Mail, DPD, DHL or other delivery providers where needed.
Order & Support Services
We may share limited order information with trusted service providers where needed to process, deliver, support or manage your order.
Email & Marketing Tools
If you opt into marketing, your email address and preferences may be processed through MailPoet or another email marketing service used by Auto House Shop.
Website & Performance Tools
We may use website, security, search performance and analytics tools where enabled to understand website usage, maintain security and improve the customer experience.
Legal, Tax & Compliance
We may share information where required by law, tax obligations, payment disputes, fraud prevention or legitimate legal requests.
Email Marketing
If you subscribe to our newsletter or mailing list, we may send you updates, offers, product news and relevant Auto House Shop content.
Marketing emails are only sent where you have opted in or where we are otherwise legally permitted to contact you. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We may use MailPoet or another email marketing platform to manage subscriber lists and email campaigns.
Cookies and Website Data
Our website uses cookies and similar technologies to support core website functionality, improve performance, remember preferences and understand how visitors use the site.
We may use website performance, search performance and analytics tools where enabled to understand website usage, improve page performance, maintain site security and improve the customer experience.
You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance and marketing preferences.
Order Records
Order, transaction and customer records may be retained for tax, accounting, legal and dispute-handling purposes.
Customer Enquiries
Messages and support enquiries may be kept for as long as needed to resolve the issue and maintain accurate customer service records.
Marketing Data
Mailing list data is kept until you unsubscribe, withdraw consent or ask us to remove your information where legally possible.
Your Data Protection Rights
Under UK data protection law, you have rights over your personal information. Some rights may depend on the reason we are processing the data.
Access
You can request a copy of the personal data we hold about you.
Correction
You can ask us to correct inaccurate or incomplete personal information.
Deletion
You can ask us to delete your personal data where we are legally able to do so.
Objection
You can object to certain processing where we rely on legitimate interests.
Restriction
You can ask us to restrict how we use your information in certain circumstances.
Withdraw Consent
You can withdraw consent for marketing at any time by unsubscribing or contacting us.
Keeping Your Data Safe
We use reasonable technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure or loss.
Website Security
The website uses HTTPS encryption to help protect information transmitted during browsing and checkout.
Third-Party Services
Some service providers may process data outside the UK or EEA. Where this happens, we expect appropriate safeguards to be in place.
Access Controls
Access to customer information is limited to those who need it for order processing, customer support, website management or legal compliance.
Privacy FAQ
Do you sell my personal data?
No. Auto House Shop does not sell or rent customer personal data to third parties.
Do you store my card details?
No. Payments are processed by approved third-party payment providers. We do not store full card details on our own servers.
Why do you need my phone number?
Your phone number may be used for delivery, courier contact, order support or fitment enquiries where you provide it.
Can I unsubscribe from marketing?
Yes. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.
Rights & Complaints
How do I exercise my data rights?
Email us at support@auto-house.shop with your request. We may need to verify your identity before acting on certain requests.
Can you delete all my order data?
We can delete or anonymise data where legally possible, but some order records may need to be retained for tax, accounting, fraud prevention, dispute handling or legal reasons.
Who can I complain to?
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our website, services, payment providers, legal requirements or business operations.
Updates
Any changes will be posted on this page with a revised “Last updated” date.
Contact
For privacy questions or data requests, email support@auto-house.shop.
Business Address
Auto House Shop
Roxbury,
Penybont
Llandrindod Wells,
Powys
LD1 5UA
United Kingdom
Questions About Your Data?
If you have a question about this Privacy Policy, your data, marketing preferences or a data protection request, please contact Auto House Shop directly.